Topic: The scanned image is skewed, or the card is pulled in sideways.
It is possible that a support pin on the intake roller is broken, which
results in cards being pulled in sideways.
You can unscrew and open up the scanner to check if that is the case.
Instructions on how to do this are on our website under FAQ on how to
clean the scanner.
If your unit needs to be repaired, please contact customer service at
800 274 2165.