Topic: I am unable to install the scanner and get it to work.
Follow the troubleshooting guide below if
you are unable to install the BizCardReader scanner to work on your computer.
- 1. Ensure that the USB cable is properly and securely connected
to your computer and to the scanner.
- You must use the USB cable provided with the
scanner or a compatible USB 2.0 (not USB 1.0) rated cable.
-
- 2. Verify that the driver for the scanner has been successfully
installed on your computer.
- a. To do this,
refer to the section on
"Verify Successful Driver Installation"
- b. For help on
installing scanner drivers refer to the FAQ page under the section
"Scanner Drivers"
-
- 3. After the scanner driver is successfully installed, you
should perform scanner calibration.
- Click here for help on "How
to calibrate the scanner."
-
- 4. After calibration, the scanner is fully installed on your
computer.
- You can now use the included "ScanToFile"
application to perform a test scan.
5. If the scanned image is all blank (or
black), then there may be a USB hardware incompatibility between the
scanner and your computer. Please refer to
"USB Port
Incompatibility" for a solution to this problem.